Support & Contact

Contact us

Email support@kennapps.com for help with your account, invites, sync issues, data requests, or anything else. [VERIFY BEFORE LAUNCH: confirm this inbox exists and is monitored]

Include the email address on your Warekenn account, what you were doing, and any error message shown — it helps us resolve things in one round trip. Please never send your password; we will never ask for it.

Common issues

I can't sign in

• Use Forgot password on the sign-in screen; the reset link expires after 30 minutes.
• If you registered with Google, Microsoft, or Apple sign-in, use that same button — the account has no separate password.
• If you never received the reset email, check spam, then contact support.

My invite doesn't work

• Invites are tied to the exact email address they were sent to and expire after 14 days.
• An invite can only be used once. Ask your company admin to resend it if it has expired or been used.

How do I join my company?

Ask a company owner or admin to invite you by email, or to share the 5-digit company code. With a code, choose Join at sign-up and enter it — an owner or admin then approves your access.

My changes aren't syncing

• Warekenn works offline and queues your edits. When your device reconnects, queued changes upload automatically.
• The sync indicator in the app shows pending changes. If items stay pending, check your connection and that you're still signed in.
• If a teammate edited the same item while you were offline, the app will surface the conflict for an admin to resolve.

The barcode scanner can't see anything

• The scanner needs camera permission. If you denied it, re-enable it in your browser's site settings or Android's App info → Permissions → Camera.
• The camera image is processed on your device only — it is never uploaded. You can always type the code manually instead.

Where do I download the app?

Only from the official source: warekenn.kennapps.com/download (and, once published, the Google Play Store / Apple App Store).

Delete your account

To delete your Warekenn account from within the app:

1. Sign in to Warekenn (web or mobile).
2. Open the Management view and find the Account panel.
3. Choose Delete account and device data and confirm.

What happens when you delete your account:

• Your account is marked deleted immediately and you are signed out; the credentials can no longer be used.
• Pending invites addressed to your email are cancelled.
• The deletion is recorded in your company's audit log.
• Business records that belong to your company — inventory items you created or edited, comments, and audit history — remain part of the company's data, consistent with our Privacy Policy.

If you cannot sign in to use the in-app option, email support@kennapps.com from the address on the account and ask for deletion; we will verify the request before acting on it.

Data retention at a glance

• Account & inventory data — kept while your account and company are active.
• Invites — expire automatically after 14 days if unused.
• Password reset links — expire after 30 minutes; single-use.
• Audit logs — kept while the company account remains active, for accountability.
• Offline cache on your device — removed when you sign out or uninstall the app.

Full details are in the Privacy Policy.

Report a security issue

If you believe you've found a security vulnerability, please email support@kennapps.com rather than posting it publicly, and allow us time to investigate before disclosure.